Mark Slatin – Sandy Spring Bank: Accelerating Change in a Rapidly Evolving Market | Episode 011
Update: 2020-11-19
Description
Massive change has been brought about by rapid advancements in technology, and people’s habits and behaviors have changed, specially in the way financial transactions are made. Add to that, the world was hit by a global pandemic that has disrupted personal lives and has brought, yet again, changes into people’s habits and behaviors. How does one keep up with this change, and how do you adapt to the changing demands of the customer?
Listen to this episode of the Customer Service Weekly podcast as Mark Slatin, SVP, Director of Client Experience of Sandy Spring Bank share his story in how he and Sandy Spring Bank adapt to these changes and can still manage to Ignite CX Celebration all year long!
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